What is the order delivery date?
We process orders within 24 hours if their status is 'paid' or 'cash on delivery'. Delivery time ranges from 1 to 5 business days. If you have not received your product within this period, please contact us at contact-us@kikkaboo.com or +359 88 803 1680. We continuously strive to ensure timely delivery of your order.
What if I need to change my delivery address after placing an order?
If you need to change your delivery address, please contact our customer service team as soon as possible. We will do our best to update your order before it is dispatched.
Can I track my order?
Yes, you will receive a tracking number via email once your order is shipped. You can use this number to track your shipment on the courier's website.
What payment methods do you accept?
We accept Visa, MasterCard, bank transfers, cash on delivery, and installment payments through TBI Bank.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. Your security is our priority!
How do I get my money back after returning an item?
Once we receive the returned item in the warehouse, we will check it to ensure that the return is eligible for a refund. If the item is in its original condition, you will receive a full refund for your purchase. This will be done via bank transfer within 14 business days.
Do I need to have an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your order history and makes future purchases faster and easier.
What is your return policy?
We accept returns within 30 days from the date the goods are received by the customer. Items must be unused and in their original packaging.
How do I initiate a return?
To initiate a return, please fill out the form page or contact our customer service team. You will need to provide your order number and reason for the return.
Can I pick up my order in person?
Yes, you can pick up your order in person from our physical store, as long as you have selected this option during the checkout process. You can find us at 121 Vasil Levski Street, 4000 Plovdiv. We welcome you to visit us from 09:00 to 18:00 on weekdays and also on Saturday from 10:00 to 17:00.
Are your products safe for newborns?
Absolutely! Our priority is to provide the best for our children. Therefore, each of our products is tested according to European legislation and meets the latest safety standards and requirements.
I don't know how to use the product I bought.
Each KikkaBoo product comes with a detailed instruction manual available in multiple languages. If you need further assistance, please contact our customer service team.